OYO 603 Ebizz Hotel

Naura Dila·16 Mar 2025

4

(Translated by Google) A hotel with affordable prices and strategic location, it became my choice to stay several times because it was quite satisfying. In terms of facilities, all properties have followed the development of modern hotels - the AC works, the water flows smoothly, the water heater works optimally, and the room atmosphere is quite quiet even though it is close to the main road. However, we still often find mattresses and floors that are very dirty due to sawdust falling right on the mattress so that cleanliness is less than optimal, and the large number of stains on the bed sheets seems to indicate a lack of special attention. Regarding service, it is quite friendly and classy in direct interactions with guests. However, service in maintaining guest privacy is still poor. One of the reception staff leaked my identity information, the characteristics of the guests who were with me, and revealed my stay history to other people who were not related to elicit opinions about personal matters. This is a violation of privacy that creates inconvenience for guests, making it possible to lose guests who will switch to another hotel. I hope the management will immediately provide directions so that this doesn't happen to other guests, thank you. Warm greetings, Naura. (Original) Hotel dengan harga terjangkau dan lokasinya strategis, menjadi pilihan saya untuk menginap beberapa kali karena cukup memuaskan. Secara fasilitas, semua properti sudah mengikuti perkembangan hotel modern — AC berfungsi, aliran air lancar, water heater bekerja optimal, dan suasana kamar cukup hening meskipun dekat dengan jalan raya. Namun masih sering mendapati kasur serta lantai yang sangat kotor akibat serbuk kayu berjatuhan tepat diatas kasur sehingga kebersihan kurang maksimal, dan banyaknya noda di sprei seperti menandakan kurangnya perhatian khusus. Mengenai pelayanan, sudah cukup ramah dan berkelas dalam interaksi secara langsung kepada tamu. Namun, pelayanan dalam menjaga privasi tamu masih buruk. Salah satu staf resepsionis membocorkan informasi identitas saya, ciri tamu yang bersama saya, serta membeberkan riwayat menginap kepada orang lain yang tidak bersangkutan untuk menggiring opini masalah pribadi. Ini pelanggaran privasi yang membuat ketidaknyamanan bagi tamu, sehingga memungkinkan akan kehilangan tamu yang akan beralih ke hotel lain. Saya harap pihak manajemen segera memberikan arahan agar tidak terjadi pada tamu lainnya, terimakasih. Salam hangat, Naura.

putri fidayanti·10 May 2025

4

(Translated by Google) The staff is honest and kind.. .friendly..When dropping off my husband for graduation. My suitcase was left at the exit. I realized it when I got home.. The suitcase was safe.. The room is good standard according to the price.. Clean enough, the AC works well, only the bathroom door is not provided with a towel and it's time to change it (I didn't use it because I brought my own). Strategic location and lots of culinary from morning to night. Even though it's on the side of a big road. It's not noisy.. (Original) Pegawainya jujur dan baik.. .ramah..Wkt nganter suami wisuda. Koper ketinggalan di pintu keluar. Sadarnya pas nyampe rumah.. Koper aman.. Kamar bagus standart sesuai harga.. Cukup bersih , AC berfungsi baik, hanya di pintu kamar mandi tidak disediakan keste dan handuknya sdh waktunya gantme( sy gak pake krn bawa pribadi). Lokasi strategis dan banyak kuliner dari pagi sampai malam.mwskipun dipinggir jalan besar. Tidak bising koq..