Guest Policies

General Terms and Conditions

All guests must present original and valid photo identification at the time of check-in, such as any photo ID (for EU citizens), passport (non-EU citizens).
The primary guest must be at least 18 years of age to be able to check-in the hotel. In case of couples, both guests must be at least 18 years.
Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.
Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, OYO will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.
As we continue to strive to improve our services, OYO may reach out to guests to get feedback on their experience through calls or messages.

Booking Extension Policy

Extension of stay would be provided on current room rates, subject to availability.
Current room rates can be different from the rates at which the rooms were booked.

Cancellation Policy

Cancelling an OYO is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. The check-in time vary property wise.

For bookings up to 3 rooms -

Cancellation Time	Cancellation Fee
Within the Free Cancellation Window*	Free cancellation (100% refund)
After Free Cancellation Window*	One night’s booking amount

*Free Cancellation Window depends on hotel policies

On the Date of Check-In

In case you decide to cancel a booking after scheduled check-in time or do not show up at the hotel, the complete booking amount shall be deducted.

Mid Stay Cancellations

During your stay, in case you decide to shorten your booking before Hotel check-in time, you will be charged for one night. In case you decide to shorten your booking after Hotel check-in time, you will be charged for the next two nights. Money for the remaining nights will be refunded.

How to Cancel

You can cancel your booking using our website or mobile app. You can also email us at uk.bookings@oyorooms.com to cancel your booking. The applicable refund amount will be credited to you within 14 working days.

Payment Policy

The guest will be charged a prepayment of the cost of the first night after reservation subject to card charging policy. In the event of pay at Hotel booking , the guest will be charged for the full amount at the time of check-in.

Early Check-in and Late Check-out

Early Check-in (subject to availability)

Early check-in is available subject to extra charges and room availability.

Late Check-out (subject to availability)

Late check-out is available subject to extra charges and room availability.

Hotel Specific Policies

Hotel specific amenities are captured on the website and the app. Guests are advised to refer to the property details page while booking
Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms