Terms of Use

These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and Oravel Stays Private Limited and/or its subsidiaries and affiliates (“OYO, we, us, our”). These terms shall govern the use of the website, mobile application, call centers (collectively referred to as “OYO Platform”) which enables the User to connect with us in relation to the services offered through the OYO Platform ("Services").
Please read these terms carefully before accessing, using, obtaining or availing any products or Services by OYO. If you do not agree with these Terms of Use you may refrain from using the OYO Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of OYO Platform and Services.
OYO reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the OYO Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.

We, through the Platform list and market OYO branded properties, managed and/or owned by third parties (“Channel Partners”). Users avail their stay, other products and / or activities carried out by OYO under the brands:

a. OYO Rooms

b. OYO Homes

c. OYO Townhouse

d. OYO Business

e. OYO Flagship

f. OYO Silverkey

g. Sunday

h. Pallet

i. Innov8

You must be at least eighteen (18) years of age (or such other age as prescribed under applicable local law in your country) and capable of entering, performing and adhering to these Terms. Individuals under the age of 18, if utilizing/browsing the Platform, should do do so under adult guidance and supervision and through their parent /legal guardian’s registered account. We reserves the right to terminate and refuse User’s access to the Platform if we discovers that User is under age.

The activities performed by OYO are available to you through the Platform upon you providing required User information and having created an account ("Account") through a long-in ID and password or other information required to create the Account ("Account Information"). The Platform requires you to register as a User by creating an Account in order to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify OYO of any unauthorized use of Account or any other breach of security, and (b) exit/log out from the Account at the end of each session. We cannot and shall not be liable for any loss or damage arising from your failure to comply with your obligations under the Terms. If you surrender your mobile number or change your telecom service provider, you will be responsible for modification of account details and/or linking an alternate number. You are liable for losses incurred by us or any other customer or visitor to the Platform due to authorized or unauthorized use of your account because of your failure in keeping its Account Information secure and confidential.

We allow restricted access to the Platform for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited and illegal.

We are primarily responsible for providing a comfortable room stay and for ensuring the acceptability of services as promised by us to our customers. We have right to direct the hotels to provide room stay services to our customers.

1. We understand the new age customer’s requirements and accordingly offers a wide variety of hotels.

2. We market the room stays, providing customers with the room booking voucher that entitles them to avail hotel stay service in our co-branded rooms / properties provided by our Channel Partners

3. Ensuring to customers that hotel room stays are comfortable meeting the expectations, having the following amenities per OYO standards:

a. AC rooms with Television

b. Wi-Fi

c. Spotless linen

d. Hygienic and sanitised washrooms

e. Housekeeping Facilities on daily basis

4. Providing 24*7 call-centre support to customers, including finding out the suitable accommodation as per the customers’ requirements, early resolution of check-in related concerns, offering alternate accommodation options, managing grievances or complaints related to hotel stays facilities, refunds, cancellation, or any other related concerns. Customer can reach out via writing on support page or calling on guest support helpline.

Our guest support team will ensure the best and resolve your concern.

5. We stay involved with the Users right from the time a booking is made to their hotel stay, ensuring that User gets a comfortable room stay experience.

If you wish to discontinue your usage of the Platform, you can opt out of your Platform membership and delete your Account. We may unilaterally terminate your Account and / or restrict / prohibit use of Platform without prior notice and/ or liability in the event of a violation of the Terms or any other act and/ or omission and/ or commission attributable to you.

Users availing Services and / or products from the Platform (“Customers”) shall be governed by the following terms and conditions:

A. Reservation or booking

The process of booking from this Platform may require you to disclose your personal and confidential information to us. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or computer services. You agree, acknowledge and confirm that before placing any order on the Platform, you shall check the Service description and price carefully and by placing an order for a Service, you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, details, description, look as has been displayed on Platform. That relying on declarations, confirmations, information and obligations made/undertaken by you in accordance with the Terms, and believing the same to be true and acting on the faith thereof, we have agreed to provide the Services to you as per the terms mentioned herein. In particular, you hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to us:

a. You are not under any legal or other deficiency which prevents/may prevent you from: (i) entering into a valid contract under applicable laws; and (ii) making valid payment to us for Services ordered by you.

b. In the event of detecting any suspicious activity from your account, we reserves the right to cancel all pending and future orders owing to any such incident without any liability.

c. You must use your own credit card while making payments where you have the right and authority to use such credit card for making payments. We shall not be liable for any credit card fraud related to your card, reservation or a card used by you to make payments through the Platform.

d. While using the Platform, you shall comply with the payment procedure and associated terms.

e. Your use of Services is your acceptance towards the description, look and design of accommodation/ property as has been displayed on the Platform and levy of guest support fee.

f. You agree and acknowledge that Services offered through the Platform are at our sole discretion.

B. Payment and Fees

You are required to pay a guest support fee along with payment towards the activities performed by OYO . Upon payment and once the reservation has been confirmed, we will debit payment from the payment mode selected by you. You agree and acknowledge that the payment procedure may call for and / or require additional verification of you information and you will undertake to provide complete, correct and proper information.

We use third party payment providers to receive payments from you. We are not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. We take utmost care to work with third party payment providers, but do not control their systems, processes, technology and work flows, hence are not responsible for any fault at the end of payment providers.

That the entity acquiring your payments as identified under the tab Payment for Services is responsible for all payment and cancellation related issues.

C. Responsibility

You are requested to take due care of all your personal valuables and belongings. We are not responsible for any loss, theft or damage to the your personal valuables and belongings during your stay.

User / guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any guest’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask guests to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of guests, (ii) screen guests against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a guest, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

The information, materials, Services available on the Platform may inadvertently include inaccuracies, typographical errors, or outdated information. We are not responsible for and shall not be bound to honor typographical or pricing errors on the Platform. We reserve the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which we believe the User has violated applicable laws or these terms, orders that we believe are harmful to us or orders that we believe are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. We neither warrants nor make any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Subject to the Services referred in Paragraph “Services” we, in relation to the Platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.

We shall not be responsible for the delay or inability to use the Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond our control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. We accept no liability for any errors or omissions, with respect to any information provided to you.

We may provide access to and use of the Platform, or certain areas or features of the Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history

Due to the nature of the Internet, we cannot guarantee the continuous and uninterrupted availability and accessibility of the Platform. We may restrict the availability of the Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Platform. We may improve, enhance and modify the Platform and introduce new services from time to time.

We may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your Account. For example, we may enable Users to link their Accounts to businesses and take actions for those businesses, we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by us to ask for your credentials, and you shall not request the credentials of another User

As a pre-condition of use of the Platform, User warrants to us that User shall not use this Platform for any purpose that is unlawful, unauthorized, or inconsistent with these terms, and the User agrees that this license to use Platform will terminate immediately upon User's violation of this warranty. We reserves the right, at its sole discretion, to block/terminate User's access to this Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the Platform by the User:

a. shall not be false, inaccurate, misleading or incomplete; or

b. shall not be fraudulent or involve the use of counterfeit or stolen credit cards; or

c. shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy; or

d. shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing; or

e. shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; or f. shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other service providers/suppliers. If the User contravenes the foregoing or we have reasonable grounds to suspect that the User has contravened the foregoing, we have the right to indefinitely deny or terminate User's access to the Platform and to refuse to honor the User's request(s).

The Users are prohibited from engaging in the following activities:

a. Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us

b. Make any unauthorized use of the Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.

c. Circumvent, disable, or otherwise interfere with security- related features of the Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Platform and/or the Content contained therein.

d. Engage in unauthorized framing of or linking to the Platform.

e. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

f. Make improper use of our support services or submit false reports of abuse or misconduct.

g. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

h. Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.

i. Attempt to impersonate another user or person or use the username of another user

j. Sell or otherwise transfer your profile

k. Use any information obtained from the Platform in order to harass, abuse, or harm another person.

l. Use the Platform as part of any effort to compete with us or otherwise use the Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.

m. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform.

n. Attempt to bypass any measures of the Platform designed to prevent or restrict access to the Platform, or any portion of the Platform.

o. Copy or adapt the Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

p. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Platform.

q. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism.

r. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or using or launching any unauthorized script or other software.

s. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Platform.

t. Use the Platform in a manner inconsistent with any applicable laws or regulations.

When you use the Platform, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that we shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, we will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this Platform, you agree that we shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that we shall not be held liable or responsible for 'phishing attacks' on you. You may accept or decline the cookies when you accesses Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.

This Platform may at our sole discretion, contain links to Platforms owned and maintained by persons or entities other than us. We may also provide links to the other sites for purpose of enabling the Customer to make payment to us. Any of the foregoing links do not constitute an endorsement by us of any such sites and are provided only as a convenience. We are not responsible for the content or links displayed on such sites. We are not responsible for the privacy practices of such sites which we do not own, manage or control. We do not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this Platform may be linked and we shall not be responsible for any deficiency thereof. We do not endorse any or all of the materials, Services, and services available on such linked sites, and we expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk.

Travel Insurance Services, mentioned on the Platform, shall be as per the terms and conditions of the third-party insurance company. We merely act as a facilitator in connecting the User with the third party service provider. User shall contact the third party service provider directly for any claims or disputes. We shall not be held liable in case of partial acceptance or denial of the claims by third party service provider and we have no role or liability in claims settlement.

It is clarified that a claim raised under the relevant insurance policy would act as a bar against any endorsement in the policy which would include but not be limited to changes relating to extension/curtailment of stay period and addition/deletion of guests covered under the policy.

Platform and the content posted herein which shall include but shall not be limited to pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information, or the overall arrangement of content is protected and is owned, controlled or licensed by or to us; all comments, feedback, ideas, suggestions, information or any other content provided by the User(hereinafter referred to as “IP”). You may not modify, publish, copy, transmit, transfer, sell, reproduce, modify create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, translate, mirror, display or commercially exploit our IP in any other way.

The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to the Platform (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for us to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The User represents and warrants that User owns or otherwise controls all of the rights to the content that he/she may contribute to this Platform and that use of his/her content by us shall not infringe upon or violate the rights of any third party.

Please refer the privacy policy which will also govern your use of Platform and/or Services which can be accessed here: https://www.oyorooms.com/privacy-policy?oyocorporate=

Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to us herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold us harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

The Services are provided by us on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, We make no warranty that (i) Platform or the Services will meet your requirements or your use of the Platform or will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Platform, or Services will be effective, accurate or reliable; (iii) the quality of the Platform, or Services will meet your expectations; or that (iv) any errors or defects in the Platform or Services will be corrected. No advice or information, whether oral or written, obtained by you from us or through or from use of the Platform shall create any warranty not expressly stated in the terms of use. We shall have no liability to the User for any interruption or delay, to access the Platform irrespective of the cause.

It is hereby further clarified that we and Channel Partners are separate and independent entities and we do not work as representative or agent of the Channel Partner.

We will be the first point of contact in respect of online payment dispute management, refunds, cancellations, returns and customer support as they relate to the use of Services. User can reach out to us to mediate or resolve any online payment dispute or disagreement between User and Channel Partners. We shall not be made a party to any dispute between the User(s) and Channel Partner(s), except in disputes relating to Services as mentioned above.

This website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at http://mouseflow.com/opt-out.

We shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Platform or any of the information, software, services and related graphics contained within the Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if we have been advised of the possibility of damages.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, OUR ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING SERVICES/ BROWSING THE PLATFORM SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.

You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, we are made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. We have a right to recover the same under such law from the fees / revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during monthly settlement process.

If you wish to claim a refund, you have an option to raise the request within 7 days from your checkout date.

We reserve the right to modify these Terms at any time in accordance with this provision. These terms were last updated on 26/04/2024 .You can also download the old Terms of Use here

a. Governing Law and Jurisdiction: The Terms shall be interpreted, construed and governed by the laws of Singapore. All payment related claims and disputes shall be interpreted, construed and governed by the law of the country where the contracting entity is situated. User hereby accede to and accept the jurisdiction of such courts.

b. No Waiver :Any failure, delay or forbearance on our part in: (i) exercising any right, power or privilege under these Terms; or (ii) enforcing these Terms , shall not operate as a waiver thereof, nor shall any single or partial exercise by us of any right, power or privilege preclude any other future exercise or enforcement thereof.

c. Severability: The Parties hereto agree that each of the provisions contained in the Terms shall be severable, and the unenforceability of one or more provisions shall not affect the enforceability of any other provision(s).