OYO Hotel Marías,Aeropuerto Internacional de Chetumal

Caroline Craig·18 May 2025

4

We booked under the Oyo hotel false pretenses, they pretty much lied to us during the booking. Their booking post informed that they can offer a crib, cot or extra bed. Upon arrival the front desk say it’s booking.com who lied to us. I begged for an extra bed cot or crib but the front desk person didn’t care. If I had known no extra space for my child I wouldn’t have booked. The pool was dirty with no working pump from what I saw, the hot and cold water never functioned right, during the day was scorching hot and night was freezing cold, the room was dirty, after finding the fifth roach I packed up. The towel had holes on them and fraying and the blanket was fraying too. I have all the photos of these. Roach and empty snack bags were under the bed. The pillows were tired. The internet kept dropping to the point we couldn’t watch anything on the tv. We tried to checkout the next day and the lady said we aren’t to sign anything. I ask for a refund and was told no by the front desk. I told them I will be reporting her. She then told the new guest that we probably found somewhere cheaper as if I wanted to forfeit my nights sleep and money, I told them no actually we are out of room and will be booking somewhere else as we will not have our child with bo bed and a roach infestation and no bed. Still waiting on a refund reply from booking 24 hours after.

Francis Mercier·31 Dec 2024

5

(Translated by Google) The hotel is superb. The swimming pool is spacious and the service is very pleasant. My only negative point is that the sheets in the beds feel like paper. (Original) L’hôtel est superbe. La piscine est spacieuse et le service est très agréable. Mon seul point négatif est que les draps dans les lits donnent la sensation d’être en papier.