A lot goes into delivering what we promise and we never shy away from going the extra mile to give the guests an unforgettable experience. This stems from our deepest ideals - it doesn’t matter if only a single guest stays with us, what matters is that he takes back a stay experience which he loved. And, to create such ...
We just won the Quest Experience Award for Best Use of Social Media for Customer Experience (CX) Improvement and for obvious reasons we are pretty excited about it. This award is a recognition of our efforts to enhance and improve customer experience by using social media to connect quickly, transparently and usefully with our ...
In hospitality, it’s the little things that matter. However, when we think about the toiletries kept in the washrooms of our hotels, it’s a huge thing for us as a hospitality brand. This is because we know that you have plenty of reasons to care about what's on your hotel-room sink. And, we understand your needs when you come ...
We differentiate ourselves from our competition by taking ownership of the end-to-end customer experience, from the booking process to the check-out. This helps us in ensuring that the customers get a predictable experience each time. Such consistency in experience is not easy to attain and a lot goes into delivering a ...
In one of the biggest partnerships that the Indian start-up space has ever witnessed, OYO Rooms and Ola Cabs join hands to take hospitality to the next level – on the wheels. As a part of this partnership, customers can book Ola Rooms in just three taps through the OYO App. Ritesh Agarwal, Founder and CEO of OYO Rooms, says, ...
A hospitality legend goes that on an average a guest interacts with the hotel 41 times during his stay. All these touch points and moments define a brand to that customer. No nuance is insignificant when it comes to enhancing our guest experience. One such inspiration led us to introducing the functionality of ordering beverages ...