Ever noticed why deciding a good place to eat or which movie to watch puts you in an uncomfortable situation. It’s a daunting task a customer has to undertake to ensure that the experience following up is worth the time and effort. For some, quality is the utmost priority while some may take the decision based solely on their ...
We have been fortunate to receive the love and trust of our customers at every stage of our journey. But November 2017 decided to make Thanksgiving extra-special as we wrap the month with three wonderful accolades on very prestigious platforms. London Business School in collaboration with Management Today ...
Ankit Tandon, Chief Operating Officer, OYO Townhouse has been recognised as among the top 100 Customer Experience Professionals in India. The list was released by Paul Writer CX100 in association with Oracle `Let’s Talk CX’. Ankit has driven robust omni-channel customer engagement initiatives for OYO and this accolade is a ...
#KolkataEdition Think hotels. What’s the first thought that comes to your mind? A holiday in an outstation city or maybe an upcoming business trip? What if we told you that there’s more to staying at a hotel than just these reasons. Gone are the days of booking a hotel in advance because you have to travel to ...