The hotel stayed up to its reputation in terms of comfort and ambiance. However, the check-in experience was disappointing as it lacked efficiency and promptness. The food quality did not meet my expectations, it was below par. The staff's service was mediocre, lacking attentiveness. Despite these setbacks, the overall experience of the hotel was exceptional, making it worth a five-star rating.
The check-in experience was disappointing, but the cleanliness and staff were satisfactory. The hotel needs to work on their check-in process to ensure a smoother and more welcoming experience for guests. However, the level of cleanliness and the helpfulness of the staff were commendable. Overall, it was a decent stay.