My check-in experience was disappointing, but the staff quickly turned the situation around. Their friendly and helpful nature made up for it. Moreover, the hotel's location was excellent, with easy access to all major attractions. Overall, a wonderful stay!
The food was delightful, check-in was a breeze, and the cleanliness was top-notch. Just a small improvement in these areas will definitely make it a 5-star experience next time. Keep up the good work!