Here are some key factors that contribute to a great guest experience and good reviews in a hotel: 1. *Cleanliness and Comfort*: A clean and comfortable room is the foundation of a great guest experience. Guests appreciate a tidy and well-maintained room, comfortable beds, and fresh linens. 2. *Friendly and Helpful Staff*: A warm and welcoming staff can make a huge difference in a guest's stay. Guests appreciate staff who are friendly, helpful, and responsive to their needs. 3. *Amenities and Services*: Guests enjoy hotels that offer a range of amenities and services, such as free Wi-Fi, a fitness center, pool, and complimentary breakfast. 4. *Location and Accessibility*: A convenient location, close to public transportation, restaurants, and attractions, is a major plus for guests. 5. *Personalized Service*: Guests appreciate it when hotels go the extra mile to provide personalized service, such as offering recommendations for local restaurants or helping with special requests.