Room- 2/5: The room was not up to the mark, it lacked cleanliness and had old furniture. It didn't match my expectations for a 5-star hotel. Check-in Experience- 2/5: The check-in process was a bit slow and the staff seemed unorganized. It took longer than usual to get my room keys. Staff- 2/5: The hotel staff was not very attentive or accommodating. They didn't go the extra mile to ensure a pleasant stay. Overall, the hotel doesn't live up to its 5-star rating. The room, check-in experience, and staff were all below par. Improvement is needed in these aspects.
The food quality was not up to the mark but the hotel's location was great. The check-in experience was also smooth. Overall, a pleasant stay.